Refunds & After-sales Policy

Gift cards, keys, eSIMs and membership codes can't be returned for a change of mind once delivered (visible on your order page).

You get a full refund if we can't deliver after you paid (for example out of stock or a supplier failure), if a code is invalid or already used, or if we sent the wrong item. For a code that doesn't work, contact us within 48 hours of delivery with a screenshot of the error.

Failed top-ups are refunded automatically. A successful top-up to an account or number entered wrongly can't be reversed or refunded.

Before they ship, contact us to cancel for a full refund, shipping included.

Within 30 days of shipping, open “After-sales” on your order page to ask for a return and refund, a refund only, or an exchange.

For damaged, missing or wrong items we pay shipping both ways. Returns for other reasons must be unused and in their original packaging; the buyer pays return shipping and the original shipping isn't refunded.

Members are refunded to their balance as soon as a refund is approved, ready for the next order.

Guest orders are refunded in the coin and on the network they were paid with, to an address you give us, for the US dollar amount, within 3 business days of approval.

See section 4 of our Terms of Service: overpayments, and money that arrives after the payment window, go to your balance.

To ask for a refund or query a decision, write to [email protected] with your order number.